The Empress Palace Hotel Surrey Exterior photoThe Empress Palace Hotel Surrey Macro Details photoThe Empress Palace Hotel Surrey Interior photo
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From357US$ /night
Check-in
06Jul2026Select date
Check-out
07Jul2026Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

12788 Ross Place, Surrey, Canada, V3V 6E1
-
Close to Civic Plaza
Guest rating
6.0
9.1
/10

5-star luxury accommodations in Surrey's Empress Palace

Amenities

The Empress Palace offers a diverse array of amenities, including 24-hour room service and an exclusive casino featuring over 1,000 slot machines. Guests can enjoy direct access to the exquisite spa with comprehensive wellness treatments. The hotel also boasts a 5-star restaurant serving acclaimed dishes from top chefs.

Rooms

The hotel provides 400 guest rooms and suites, each designed with contemporary decor and modern conveniences. Premium suites feature additional living space and luxurious bathrooms with soaking tubs. Select accommodations include captivating views of the surrounding areas.

Location

Located in Surrey, The Empress Palace is conveniently situated near various attractions, including shopping centers and cultural sites. The hotel is easily accessible from major highways, enhancing connectivity for travelers. Nearby public transit options ensure a smooth experience for guests exploring the area.

Wellness

The extensive spa at The Empress Palace offers a range of treatments, including massages and beauty therapies tailored to individual needs. Guests can access fitness facilities, promoting wellness during their stay. The spa includes relaxing saunas and steam rooms for added rejuvenation.

Dining

Guests at The Empress Palace can experience culinary excellence at multiple on-site dining venues. The Signature Lounge serves a variety of specialty cocktails and light bites. A gourmet coffee shop provides fresh brews for those seeking a quick pick-me-up.

Highlights

Location: Easily accessible from major highways

Dining: Multiple on-site dining venues

Wellness: Extensive spa with beauty therapies

Rooms: 400 guest rooms with captivating views

“The Empress Palace provides both spacious suites and budget-friendly rooms, some featuring fully equipped kitchenettes and balconies with city views, complemented by practical amenities such as free Wi-Fi and private parking. Concierge services and a shared kitchen enhance the experience, although some reports indicate inconsistencies in cleanliness and service. Its location is convenient to local attractions and Kwantlen Polytechnic University.”
Hotel logo
Anna BlackEditor-in-Chief at Tohotel
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Facilities

The Empress Palace Hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • Pets allowed

Guest Parking

  • Electric kettle
  • Cookware/ Kitchen utensils

Room features

  • Free Wi-Fi in rooms
  • Sitting area
  • Dressing area
  • Patio
  • Tea and coffee facilities
  • Dining table
  • Ironing facilities

Self-catering

  • Electric kettle
  • Cookware/ Kitchen utensils

Room decor

  • Carpeted floor
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The Empress Palace Hotel Location

12788 Ross Place, Surrey, Canada, V3V 6E1
Map view
12788 Ross Place, Surrey, Canada, V3V 6E1
Restaurants
Mr Pickwick's Fish & Chips
3500 ft
12884 96 Ave
Venetis Pizza
3000 ft
9591 128 St
Mezbaan
3300 ft
12790 96th Avenue
Chicken World
2300 ft
12842 96 Ave Unit 1 Cedar Hills Shopping Centre
Camy's Pizza
3700 ft
12849 96 Ave
Wheelhouse Bistro
3900 ft
12865 96 Ave
Explore Surrey
Explore Surrey's Surroundings
Top Attractions
Activities
Dining
Entertainment
Bear Creek Park
Bear Creek Park
25 minutes' walk
A scenic park featuring nature trails, picnic areas, and a mini-golf course, perfect for outdoor activities.
Red Cedar Stump
10 minutes' walk
A local landmark known for its impressive tree stump, ideal for a quick and scenic photo opportunity.
Holland Park
Holland Park
35 minutes' walk
A vibrant urban park with playgrounds, walking paths, and seasonal events, great for families and leisurely strolls.
Surrey Arts Centre
Surrey Arts Centre
25 minutes' walk
A hub for visual and performing arts, hosting exhibitions and shows, fostering community creativity.
Bear Creek Train Park & Mini Golf
30 minutes' walk
A family-friendly destination with a miniature train ride and mini-golf, perfect for creating lasting memories.
Green Timbers Urban Forest
15 minutes' drive
Offers hiking and biking trails amidst lush greenery, catering to nature enthusiasts and outdoor adventurers.
Yoga and Wellness Studios
15 minutes' drive
Local studios offering yoga classes and wellness sessions, perfect for relaxation and rejuvenation.
Mr Pickwick's Fish & Chips
Mr Pickwick's Fish & Chips
13 minutes' walk
A casual eatery specializing in freshly-battered fish and crispy chips, known for its friendly service.
Mezbaan
Mezbaan
12 minutes' walk
Offers authentic Indian cuisine with a cozy atmosphere, featuring popular dishes like butter chicken and biryani.
Venetis Pizza
Venetis Pizza
11 minutes' walk
A local favorite for delicious, made-to-order pizzas, with vegetarian and gluten-free options available.
North Surrey Arena
25 minutes' walk
Hosts ice skating events and hockey games, providing fun for all ages and a lively local atmosphere.
The Royal King Palace and Convention Center
25 minutes' walk
A venue for live entertainment shows and events, known for its vibrant atmosphere and diverse performances.
Getting around
City Centre
Surrey29 min  ·  1.5 mi
Airports
Boundary Bay (YDT)30 min  ·  12.4 mi
Vancouver (YVR)44 min  ·  18.0 mi
Train
King George Skytrain27 min  ·  1.4 mi
Bus
Bus stop2 min  ·  400 ft
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Property information and rules
Check-in
from 14:00-23:59
Check-out
from 09:00-11:00
Internet
Wireless internet is available in the hotel rooms for free.
Pets
Pets are allowed on request.
Languages
English, Persian, Tagalog / Filipino
Number of rooms:
25
Former name
empress stays

Reviews and Ratings

Feedback about The Empress Palace Hotel from previous guests about their experience.
Review score
Based on 190 verified reviews
8.5/10
Great
82%
Recommend
Pros
Super cute suite
Private clean bathroom
Perfect location
Spacious bed
Cons
Rude staff
Shared restroom
Misleading photos
Noisy garage
Guest reviews
based on 72 reviews
6.0/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
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Check-in
06Jul2026Select date
Check-out
07Jul2026Select date
Rooms and Guests2 Guests, 1 Room